Frequently asked questions about the ordering process

To add the product to your shopping cart, all required fields must be completed.

If you receive a corresponding message, please check if you have filled in all the necessary selection fields. The most important details include:

• Color of the top/front side

• Color of the bottom/back side

• Corner shape

• Dimensions

• Number of eyelets

Note on color selection:
The color you select will be marked with a red circle. In some cases, the selection may not be applied immediately, even after clicking. Therefore, please check that both the top and bottom sides have the desired color marked with a red circle, as shown in the example with "Sky" and "Curry."

Answer: Changes to an order are usually possible as long as it has not been processed or shipped. Please contact our customer service team as soon as possible with your order number and the desired changes. We will check if the adjustments can still be made.

We accept various payment methods in order to offer you the greatest possible flexibility. These include

• Credit cards (e.g. Visa, MasterCard)

• Amazon Pay

• Apple Pay

• PayPal

• Bank transfer

• Purchase on account via KLARNA (depending on availability)

Other local payment methods depending on region

Please check at checkout which options are available for you.

Yes, you will receive an order confirmation via email shortly after completing your purchase. The confirmation will include details of your order, such as the items purchased, total cost, and shipping information. If you cannot find the email also in your spam folder either, it’s possible that the order was not completed. Please check your payment method to see if a charge has been made. If you do not receive the email contact us for assistance.

You can place an order as a guest without creating an account. However, creating an account offers additional benefits, such as accessing your order history, faster checkouts for future purchases, and saving your shipping address. The choice is yours!

You can easily track the status of your order. If you have created an account, log in and go to "My Orders" to view the details. Alternatively, you will find a tracking link in the order confirmation email once your order has been shipped. If you have any further questions, our customer service team is happy to assist you.

Cancellation is possible as long as we have not yet started production. If you have made a mistake with your order or have changed your mind, please contact us as soon as possible so that we can stop production in good time.